With 10 years experience managing customer service in the credit card processing industry, Katie Deegan is a critical asset to merchants in solving problems, lowering fees, bringing projects to completion and saving customers money.

Katie currently works alongside her sister Katrina, the Credit Card Chick. While overseeing all customer service-related items for CCC, she began the move to sales to help amplify her in-depth expertise and knowledge of credit cards and the industry, which she initially honed during her prior work experience.

She began her career in a call center for online bill pay where she quickly worked her way up from agent to team lead to supervisor before transferring to prepaid debit cards and becoming the manager of the call center. This deep knowledge allowed for a smooth and seamless transition from supporting card holders in the call center to helping businesses with merchant processing. She prides herself in never taking a “cookie-cutter approach” and always working to understand the needs of her merchants, so she can match them with the right program.

A breast cancer survivor, Katie knows the power of community. She is an active member of her survivor community and takes referrals for patients who were recently diagnosed, helping them navigate the plight ahead - a cause very dear to her heart. Katie enjoys working out, outdoor activities, especially those near the water, and hanging out with friends.

Born and raised in Green Bay, Wisconsin, she and her husband, Jeff, currently reside in Cape Coral, Florida. They have been happily married for 25 years and have a cat named Sassy.

Community

I know, firsthand, the importance of community – the significance of surrounding yourself with individuals who have shared commonalities or experiences, whether in life or business. I found this community with my fellow survivors and I’ve found it with my sister, the Credit Card Chick. Together, we are building a community in this industry, one where our business-savvy merchants feel a sense of belonging and reliability. We promise to inspire engagement and communication, utilize customers’ experiences to help others and maintain loyal and happy merchants by staying aware and attentive to their business needs.

Customer Service

Customer service is the cornerstone of any business and it is the backbone of mine - it is my main calling card! I pride myself on always thinking of things from the business owner’s perspective and never taking the “cookie cutter approach” to helping them solve problems, remain compliant and save money. My in-depth experience in customer service has shown me the importance of consistency and communication - you can always rely on me to show up for you, whenever you need. Together, we can maximize your business’ profits and make honesty and transparency our collective goals.

Knowledge

In this industry, knowledge is crucial – it is the difference between paying fees you don’t owe or saving that money to invest back into your business. My deep knowledge and proper training are necessary resources that enable me to help you lower your fees, keep you compliant and save you money. My experience in the credit card industry and expertise in customer service allow me to look at the big picture, ask clarifying questions, and work to fully understand the problem, so that I can work with you to make a plan to fix it. I take full responsibility for my merchants and I promise to take responsibility for you.

Like my counterpart, the Credit Card Chick, my goal is to elevate your customer experience by saving you money, lowering your credit card processing costs and fees, and helping you meet all government and credit card regulations.